Mercedes-Benz Wallbox
With a charging capacity of 22 kW (3-phase), integration into the Mercedes-Benz app and the option of "over-the-air" updates, the Mercedes-Benz Wallbox in its three variants is the most convenient home charging solution for your electric car.
The Mercedes-Benz Wallbox must be installed by an electrician. For further advice or to arrange an on-site consultation appointment, please contact our Mercedes-Benz retail partner. They will be happy to check whether a Mercedes-Benz Wallbox can be installed at your location.
After you have all the information about installing the wallbox from our Mercedes-Benz retail partners and have checked the conditions for using a wallbox at your home, you can order your Mercedes-Benz Wallbox from our Mercedes-Benz retail partner.
The Mercedes-Benz Wallbox must be installed by an electrician. For this, please contact our Mercedes-Benz retail partner.
The Mercedes-Benz app allows you to easily control your Mercedes-Benz Wallbox charging process from your smartphone. Get real-time updates on charging status and history. Connect the wallbox to the internet and link it to your Mercedes-Benz account for integrated features.
Use the contact form and let us know how we can help.
Project the Mercedes-Benz Wallbox by using the QR and augmented reality code onto your wall.
Do you travel a lot and want to be able to adapt to every charging option?
Or perhaps you already have a strong electric connection at home?
Then we have a mobile charging solution for you with the Juice Booster 2 - flexible charger, which you can use to charge your plug-in hybrid or electric vehicle.
* 22 kW charging may require corresponding "AC charging system (AC charging 22 kW)" special equipment depending on manufacturer and vehicle. If this is not the case, the vehicle is automatically charged by the wallbox or the flexible charging system with the maximum possible charging capacity. The maximum charging capacity of the charging station must be adapted to the upstream installation (cable cross-section and fuse protection).
Flexible Charging System Pro
With the new Mercedes-Benz Flexible Charging System Pro, you can charge your hybrid or electric car anytime, anywhere thanks to interchangeable adapters.
Charging cable domestic power socket
Do you want to charge your electric Mercedes-Benz at a standard household socket? With a charging power of up to 1.8 kW, the five-metre-long charging cable for the household socket offers a portable way to charge your Mercedes-Benz at a household socket if necessary.
Q & A
You can protect the Mercedes-Benz Wallbox from unauthorised access via the Mercedes-Benz App (both locking and unlocking).
It is also possible to install a wallbox in a parking space in a rental garage. Your landlord or the homeowners' association must be informed and must agree to the installation. We recommend obtaining written consent. Current legal regulations must also always be observed.
It is not possible to charge several vehicles at the same time. Only one vehicle can be charged at any one time using the Mercedes-Benz Wallbox.
The Mercedes-Benz Wallbox has been tested for compatibility and function with all current Mercedes-Benz models. The wallbox has been developed according to the official IC 61851-1 standard and can therefore also be used with other vehicles that comply with this standard.
The Mercedes-Benz Wallbox is technically equipped to receive software updates “over-the-air”. This way, practical functions can also be added, such as intelligent integration into the customer's own energy supply and energy management system. Using remote functions and receiving “over-the-air” updates for the Mercedes-Benz Wallbox requires the Mercedes-Benz App, a personal Mercedes me ID and agreement to the terms of use for the MDigital Extras. To receive the "over-the-air" updates, you must agree to the respective update in the Mercedes-Benz App or give your general consent in the Mercedes-Benz App to automatically receive all future updates. The latest “over-the-air” updates for your Mercedes-Benz Wallbox are available here.
If you are interested in a Mercedes-Benz Wallbox but are not sure if it is possible to install one at your home, we recommend that you go through our online pre-check. This is available on this page or here. If you are still unsure as to how feasible installation is, you can of course also contact our installation partner or your local electrician.
You can charge your Mercedes-Benz electric car from a household socket. For particularly fast, convenient and safe charging, we recommend the Mercedes-Benz Wallbox.
Your home does not have to meet any special requirements; you are free to choose the installation location. However, the wallbox must be attached to a wall or a pedestal and requires access to a suitable high-voltage connection. If there isn't one, this must be laid. The wallbox should also have Wi-Fi or cellular reception at the installation location so that the wallbox can be controlled with the mobile app.
The Mercedes-Benz Wallbox requires a high-voltage connection. The installation, connection and initial setup of the wallbox must therefore only be carried out by certified specialists. Private individuals are not permitted to carry out the installation.
For further advice or to arrange an on-site consultation appointment, please contact your preferred Mercedes-Benz retail partner or our Customer Care Centre at 1-800-88-1133. They will be happy to check for you on-site whether a wallbox can be installed and prepare an individual quote for you.
The installation may only be carried out by certified specialists. Private individuals are not permitted to carry out the installation. Professional installers will usually take care of the registration with the responsible grid operator for you. If you want 22 kW charging power instead of the standard 11 kW, you will need to register and apply for permission from the grid operator.
Even if you own a apartment or are renting, you have the right to install a wallbox. It is recommended, however, that you coordinate the purchase and installation with the owner, the homeowners' association or the property management beforehand. Due to the large number of potential wallboxes in multi-apartment buildings, an on-site check by a certified electrical company is essential.
The installation costs depend heavily on the installation location and the local conditions. The following factors have a particular influence on the costs: the type of building (e.g. detached house, semi-detached house, apartment building), the year of construction of the house and the age of the meter cabinet, the distance from the building to the parking space, the distance from the meter cabinet to the installation location of the wallbox, and the number of walls that need to be broken through between the meter cabinet and the parking space.
The Flexible Charging System Pro has various RCDs integrated, which safeguards residual currents. In addition, temperature sensors are built into the adapter to protect against overheating. The charging system is also absolutely drive-over proof and waterproof.
A security lock can be used to protect the adapters against theft. Once the lock is attached to the disconnect point, the adapters can no longer be disconnected from the system, a security lock is required for this.
The Mercedes-Benz Flexible Charging System Pro can be controlled via the Mercedes-Benz Charger app. With the app, you can stop and start the charging process via smartphone, set the amperage and the price per kWh, and view the charge level and charging costs at any time.
Before charging with the Mercedes-Benz Flexible Charging System Pro, a qualified electrician must check whether the domestic installation is suitable for charging under continuous load. In addition, for private charging from 11 kW, information must be provided to the energy supplier. For charging from 22 kW, a permit from the energy supplier is required. Please follow the instructions in the operating instructions.
The Mercedes-Benz Flexible Charging System Pro has an internal memory that records all data during the charging process. If there is no connection to the app, the data will be stored on the device and will later be displayed in the app if the connection is successful.
The Mercedes-Benz Flexible Charging System Pro is particularly suitable if you have already installed a three-phase socket at home and are looking for a simple plug & play solution. It also offers many advantages if you travel a lot, as you can always adapt to the different charging situations - even abroad with the help of the different adapters.
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