Comprehensive help in every case.
Just press a button in your Mercedes-Benz or give us a call and we'll take care of it. You can reach our experts at any hour, every day of the week. We will help you personally so that you can remain mobile without stress.
Service24h
If you have a technical breakdown or starting problem on the road, Mercedes-Benz Service24h will help you throughout Malaysia. Our service hotline 1-800-88-1133 will take your call and organise fast, professional help. You can reach us 365 days a year, 7 days a week, 24 hours a day. Often, a breakdown can be repaired directly where your vehicle is. If this is not possible, we will ensure that your vehicle is taken to the nearest Mercedes-Benz workshop and organise your onward journey. These are the services you can expect:
Mobilo mobility guarantee
Each new Mercedes-Benz passenger car comes with Mobilo, a 2-year mobility guarantee.
Mobilo covers both our Roadside Assistance services and ensuing mobility costs such as taxis, hotels, replacement cars etc.
You can extend your Mobilo status yearly at no extra cost, up to 30 years in a row – simply by having your vehicle regularily maintained at a Mercedes-Benz partner workshop.
Built-in and always available
Built-in and always available: Digital Extras "Accident and Breakdown Management". By pressing the Mercedes me button or via the telephone book entry in your address book, your vehicle will establish a voice connection with our Customer Assistance Center. This will automatically transmit your location and other relevant information, such as the vehicle identification number, if you have activated the service. This means that the nearest Service24h employee will look after you and your vehicle immediately, even if you do not know yourself for sure where it is your vehicle has broken down.
Yes, Mobilo is valid across borders in over 40 countries in Europe. For example, this means that you can also rely on Mobilo for a holiday in another european country.
Mobilo is vehicle-bound and not personalised – whether it is you sitting in your vehicle or your neighbor.
You are only entitled to Mobilo if you have your service carried out by an authorized Mercedes-Benz Service Partner in accordance with the manufacturer's specifications.
Mobilo can be re-entered at any time as soon as you have the next upcoming service carried out by an authorized Mercedes-Benz Service Partner.
If your own vehicle is no longer driveable, the technician will provide you with a replacement vehicle upon request. Depending on your preference, we also offer you the option of alternative transport (taxi, public transport, etc.)
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