MobilityPlus
A guaranteed Mercedes-Benz replacement car programme.
Experience total peace of mind.
Say goodbye to your worries and enjoy the ultimate convenience and flexibility of having a replacement car at your fingertips whenever your Mercedes-Benz is undergoing routine servicing, warranty claims, or accident claims that take at least 48 hours.
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Introducing MobilityPlus.
The MobilityPlus programme is the first-of-its-kind in Malaysia’s auto financing industry that allows you to enjoy greater convenience and ensuring continued mobility for all our customers.
This programme is designed with a clear focus on customer centricity as we continuously aim to go beyond and provide you with unparalleled best customer experience through value added services.
MobilityPlus allows you to enjoy a replacement car when your Mercedes-Benz is sent for routine servicing, warranty claims and accident claims that require at least 48 hours.
The five values.
MobilityPlus Plans
Experience unparalleled convenience and flexibility with MobilityPlus. A comprehensive plan, specifically designed to meet all of your needs.
Select the MobilityPlus Plan that fits your needs – we offer multiple plans to choose from. Even if your Mercedes-Benz is being serviced, sent for warranty or accident claims or undergoing maintenance for more than 48 hours, you can still experience luxury and enjoy all the benefits of driving a Mercedes-Benz with our car replacement program.
A 30 days waiting period from the purchase date is applicable for all new purchases of the policy under this program. Expired policies will be treated as new registration and subjected to the 30 days waiting period.
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All Products
Available across all our products.
The MobilityPlus comes as a standard feature in all of our finance and lease plans.
Covers up to 4 years.
Enjoy MobilityPlus up to 4 years during the ownership of your Mercedes-Benz.
FAQ
Questions and answers on MobilityPlus.
You will find an overview of the most important information here.
Upon getting informed by Service Advisor that your Mercedes-Benz requires at least 48 hours to be repaired due to warranty claims or service and maintenance jobs, you may find below 3 simple steps to get your replacement car.
• Step 1 : Fill out the MobilityPlus form provided by your Service Advisor
• Step 2 : Our official MobilityPlus partner, Allianz Worldwide Partners (AWP) will check for eligibility and once confirmed, they will be in touch with you shortly to arrange for your preferred drop-off/pick-up of the replacement car
• Step 3 : Within 24 hours upon confirmation, the replacement car will be delivered to your preferred location. Enjoy!
Yes, you may claim your temporary replacement car should your Mercedes-Benz needs to be stationed in any of our authorized workshop due to accident repair if you insured with Mercedes-Benz Protection.
The replacement car will be chosen by our authorized MobilityPlus partner.
You may enjoy driving your replacement car in Malaysia, even in Langkawi and Labuan. However, any places out of Malaysia i.e. Singapore, Thailand, Indonesia and Brunei are not covered. Any losses suffered directly or indirectly by the breach of this, will be borne by customer.
If you have exceeded the yearly 20-day entitlement, the Service Advisor will inform you on the additional days exceeded along with daily fee, subject to your agreement.
Information provided are current at the time of publication and subject to change without notice. Mercedes-Benz Services Malaysia Sdn Bhd and its partners reserve the right to change prices, specifications and offers without prior notice.
Mercedes-Benz Financial - A Mercedes-Benz Mobility brand. The financial services provided by Mercedes-Benz Services Malaysia Sdn Bhd are regulated by the provisions of the Financial Services Act 2013. Mercedes-Benz Services Malaysia’s operations are not within the regulatory purview of Bank Negara Malaysia.