Repairs and warranties.

Safety and repairs


Safety and repairs.

Safety and repairs


Safety and repairs.

In the best hands.

A Mercedes-Benz workshop employee and a customer shaking hands.

In the best hands.

The decision to purchase a Mercedes-Benz is always a decision in favour of safety and quality. The most cutting-edge high-strength materials, complex body structures made of steel and aluminium, and the networked vehicle electronics in the active and passive safety systems require not only knowledge of the correct procedures for repair but also the proper workshop equipment. Don't leave your safety to chance – leave it instead to the specialists from Mercedes-Benz.

Accident repair


Accident repair.

Accident repair


Accident repair.

Your authorised Mercedes-Benz dealer is there if it ever comes to the worst.

Mother and child playing on the ground with a yellow Bobby Car.
Mother and child playing on the ground with a yellow Bobby Car.
Watch again

Your authorised Mercedes-Benz dealer is there if it ever comes to the worst.

Whether it’s damage to the bodywork, paintwork or vehicle parts replacement that needs attending to – a Mercedes-Benz specialist workshop is the place to go to for accident repairs. Here your vehicle will be in the hands of specialists who work with these complex vehicles and with the hardened steel used in Mercedes-Benz car bodies every day – and therefore know your Mercedes-Benz inside out. You can also rely on the fact that our service partners use Mercedes-Benz GenuineParts in accordance with manufacturer specifications. And that they will be as professional in their approach to providing value-for-money repairs for older models as they are for new models.

This way, Mercedes-Benz accident repairs help to maintain the value of your vehicle and ensure that you retain your full guarantee cover.

SmallRepair


SmallRepair.

SmallRepair


SmallRepair.

Combat the traces of everyday wear.

The photo shows a woman drawing a heart on a vehicle window from the inside.

Combat the traces of everyday wear.

Scratches, dents or stone chippings are hard to avoid during the lifetime of a vehicle. That is what Mercedes-Benz SmallRepair is all about. Innovative repair methods make minor damage inside and out disappear quickly and, above all, at a reasonable price – without requiring the replacement of entire parts. All with the accustomed high standard of proven Mercedes-Benz quality, of course.

Warranties


Warranties

Warranties


Warranties

  • New-vehicle warranty

    Enjoy the reassurance and instinctive ease with us.

    The photo shows a close-up of a woman at the wheel of a vehicle.

    Enjoy the reassurance and instinctive ease with us.

    With Mercedes-Benz 4-Year Warranty, you don’t have to worry about any unexpected repair costs.

    We offer 2-Year Manufacturer Warranty and 2-Year In-Country Extended Warranty, a mirror image to Manufacturer Warranty with unlimited mileage coverage.

    The comprehensive coverage keeps your cost of ownership under control. You only need to pay for cost of the vehicle maintenance (oil change) & wear and tear items*.<p>*&nbsp;Vehicle maintenance, wear and tear items cost is subject to individual driving&nbsp;behavioral.<br> * For detailed information, please refer to the Introduction Booklet.&nbsp;</p>

  • Extended Limited Warranty Programme

    Extended Limited Warranty Programme

    Extended Limited Warranty Programme

    Extended Limited Warranty Programme

    Flexibility
    The Extended Limited Warranty Programme offers 1-year & 2-year plans for you to choose from.

    Unlimited mileage Coverage

    You will be enjoying additional 1-year or 2-year extended warranty with unlimited mileage coverage.

    Higher Resale Value

    When you decide to sell your Mercedes-Benz, the Extended Limited Warranty will help you to get a better price for it.

    Repair Warranty

    In unlikely event that the part should be faulty, all Mercedes-Benz parts that are replaced under this Extended Limited Warranty are also covered by an additional 24-month Mercedes-Benz Parts Warranty & will be replaced at no cost at our authorized service network.

    Eligibility

    Eligibility

    • Covers up to 6 years of vehicle age from the first vehicle registration date.
    • Applicable for vehicles purchased from Mercedes-Benz Malaysia & its authorized dealer network only.
    • Applicable for selected models listed in this brochure only.
    • Applicable for vehicle with mileage less than 125,000 kilometers on the odometer at the point of purchase. Digital photo of odometer must be submitted together with the vehicle inspection checklist (if applicable).
    • Applicable for vehicle within 0 - 4 years old (from vehicle first registration date) with valid 4-Year Mercedes-Benz Standard.
    • Warranty at the point of purchase. The Extended Limited Warranty shall commences immediately upon the expiry of the 4-Year Mercedes-Benz Standard Warranty.
    • For vehicles within 49th – 60th month old:

      - Vehicle inspection (215-point check) is required and it is subject to The Insurer’s approval.
      *Inspection Cost to be borne by the purchaser.

      - The Extended Limited Warranty shall commences on the following month after the invoice date of purchase.

    *This is not a manufacturer’s warranty but a limited warranty underwritten by Allianz General Insurance Company (Malaysia) Bhd. 

  • Repair warranty

    Mercedes-Benz GenuineParts
    Every detail engineered for endurance.

    The photo shows an older E-Class and a man sitting in front of it.

    Mercedes-Benz GenuineParts
    Every detail engineered for endurance.

    Every single one of our Mercedes-Benz Genuine Parts has been carefully developed, tested and precisely defined to the highest of standards. This will ensure that your vehicle will continue to provide all the comfort, safety, style and performance as the first day it went on the road.

    In the unlikely event that should the parts be faulty, Mercedes-Benz Genuine Parts are covered by a 24-month warranty and will be replaced at no costs at our authorised service centres.*

    *Terms & conditions apply.

  • Hybrid Battery Extended Warranty Programme

    Hybrid Battery Extended Warranty Programme

    Hybrid Battery Extended Warranty Programme

    Scope of Extended Warranty
    The extended warranty is limited only for the repair or replacement of the hybrid battery in the Vehicle only.

    Duration of Extended Warranty and Coverage

    This extended warranty programme duration shall only be valid up to the 8th year of the Vehicle (date is calculated from the date of registration) or up to the Vehicle mileage of 180,000 kilometers whichever comes sooner.

    The coverage of the extended warranty during the extended warranty period for 5th to 8th year of the vehicle registration - 100% coverage for the cost of repairs or replacement for the hybrid battery will be borne by Mercedes-Benz Malaysia Sdn Bhd*;

    *the cost of the repairs and the replace hybrid battery shall be calculated according to the market value when the repair/replacement is carried out.

    Eligibility 

    Eligibility 

    • The extended warranty programme is only applicable to vehicles within the  4 year warranty at time of signing of the extended warranty agreement and is only applicable to the vehicles which are less than 8 years old (date is calculated from the initial date of registration) or below the vehicle mileage of 180,000 km whichever comes first.
    • Prior to this agreement, the Vehicle must have been fully serviced and maintained by a Mercedes-Benz authorized dealer/service center in accordance with the manufacturer specifications.
    • A Vehicle inspection at time of signing the agreement is required before the extended warranty can be offered.
    • The Hybrid Battery in the selected model vehicle must be in 100% working condition at the date of this agreement.
    • The Vehicle has not been altered modified or tampered with.