Customer Care Centre

There’s more to customer care than just a friendly voice

MBSM Office CMCO Operating Hours


Dear Valued Customers,

Please be informed that we are working out of office due to the Condition Movement Control Order ( CMCO ) from 14 - 27 October 2020.
Thus our office will not be able to attend any walk-ins during this time. We are still contactable at our toll free number as follows:
1 800 88 1133 (and press option number 2 for your financial enquires)

We apologize for the inconvenience caused and also for not being able to attend to all walk-in customers during the CMCO period.
Stay safe and thank you for your understanding.

 

 

Here at Mercedes-Benz, we believe that excellence extends to our customer care as well. Our Customer Care Centre is committed to delivering quality service – you can be rest assured that any queries related to your vehicle will be handled in a most caring and professional manner. 

Please contact us via our Toll-Free-Number at

1-800-88-1133

 

 

 

Please contact us via our Toll-Free-Number at

1-800-88-1133

 

 

 

Operating hours :

 

Service24h Roadside Assistance    

24hours a day, 7 days a week

Email: s24h.mys@cac.mercedes-benz.com

 

 

Finance and Insurance Services

8:30am - 5:30pm

Monday - Friday (Closed on public holidays)

Email: mbsm_cs@daimler.com

 

 

Product/Sales Enquiry

8:00am - 10:00pm

Monday - Saturday (Closed on public holidays)

Email: cs.mys@cac.mercedes-benz.com

 

 

Aftersales Services

24hours a day, 7 days a week

Email: cs.mys@cac.mercedes-benz.com

 

 

Mercedes me connect

24hours a day, 7 days a week

Email: me-connect.mys@cac.mercedes-benz.com