Customer Satisfaction on the Rise Actions taken in Malaysia Actions taken in Thailand Actions taken in Indonesia Actions taken in Brunei Actions taken in Singapore Actions taken in Brunei Retail Management Qualification Manager, Shovan Biswas, and After-Sales Marketing Manager, Nils Gand, from DaimlerChrysler Asia, Africa conducted a 1 day improvement workshop for After-Sales staff of Jati Transport Sdn. Bhd. "The workshop was well received and of great assistance in focusing on some of the issues we face,” says Phil Myhre, General Manager of Jati Transport.	Customer Satisfaction on the Rise Award Ceremony 2006 Program Introduction