Since 2005, DaimlerChrysler Indonesia has been intently focused on After-Sales, conducting follow up activities such as dealer principal meetings, and hosting a national After-Sales summit for all dealership parts managers and workshop managers.
The team has also visited dealer management and workshop personnel to explain the results of the reports. “During our dealer visits we presented the results for each dealership,” says Hesron Hutabarat, Manager of After-Sales Services & Retail Standards Department. “We explained in detail how to read the report and also discussed areas for improvement. The atmosphere during these meetings was very open, and at the end of these meetings we arrived at a detailed action plan with dealership management.” |
