| Our aim is to provide quality after-sales service to our customers through our continuous pursuit of excellence in our processes and our people.
We are committed to professionalism, we are determined to deliver quality service while maintaining a high standard of integrity in our dealings with our customers.
We will continuously improve our human resource development and training programmes to upgrade the professionalism and skills of all levels of employees in our service network.
Our endeavours in the ongoing activities mentioned below is testimony of our service commitment.
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| Apprentice Training Centre |
Our Apprentice Training Centre (ATC) in Hicom Glenmarie Industrial Park, Shah Alam, is the first of its kind in Malaysia. Self-contained and well-equipped with comprehensive training equipment and a workshop, the ATC is designed to upgrade the quality of workshop personnel as well as to develop a pool of skilled manpower to supply to the service network.
Yearly, 24 trainees are accepted into this two-year training programme. As a testimony to our training efforts, our trainee from ATC clinched the top award in the 11th Malaysia Skill Competition 2000 (Automotive Trade Segment) organised by the Malaysian Government. Similar awards were won by our other trainees in the competitions held in 1993, 1994, 1996 and 1999.
Beginning 2000, we introduced a 10-month "Top-up Module" in Electric/Electronic Automotive Training programme in keeping abreast with the continuous advancement in new technologies and the increasing sophistication in our vehicles.
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| Sited on a 4-acre piece of land in Shah Alam, our Central Parts Department carries a wide assortment of parts, approximately 15,000 line items worth an estimated RM60 million. Inventory management at this centre is supported by a highly sophisticated computerised system which is electronically linked with DaimlerChrysler AG – Germany to facilitate urgent parts enquiries and ordering. We firmly subscribe to the philosophy that the quality of a part includes being in the right place at the right time. |
| Mercedes-Benz Dealer Standards |
We carry out regular and comprehensive checks on the facilities and operating standards of our authorised service dealers to ensure that our service network share this commitment. Our customers are assured of a consistent level of quality after-sales service and uniform standards in any of our extensive network of authorised service dealers strategically located nationwide.
It just goes to show that we go to great lengths to fulfil our service commitment. |
| Mercedes-Benz Service Excellence Award |
At Mercedes-Benz, we constantly strive for perfection in design, technology and most importantly – customer service.
This is why we have created the Mercedes-Benz Service Excellence Award.
While the programme recognises and awards our service dealers who provide the best AfterSales Service to their customers, it is also defined by a passion to reinforce our long term relationships with customers.
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